Terms and conditions

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the thegadgetpro.co.uk website (the “Service”) operated by GadgetPro (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

GadgetPro is committed to serve in the very best way. Customers are offered the finest warranty of services for their personal electronic devices. A team of highly qualified professionals ensure the quality of repairing before delivery.


We assure warranty based on the unique IMEI or serial number provided by the producer, and in accordance to the service warranty offered to any individual clients as stippled in our system. Warranty covers defects identified in the solution provided by us against the problem along with the replaced parts/ repairs. For any kind of additional defect GadgetPro shall not be liable. Warranty does not cover any kind of accidental damage, physical harm/ damage for both the device and mark on replaced parts as well. In addition, change of ownership will not be covered. 

As a third party service provider we cannot assure the manufacturer’s original warranty period. To get that warranty customers are requested to get that from the manufacturer or their authorised service providers.   

Validity of the warranty:

Screen repair, Batteries and other partsBasic warranty3 months
GadgetPro Care12 months
Liquid DamageBasic warranty3 Months
Circuit board/motherboard repair

Coverage of GadgetPro warranty

Basic faults of the parts mounted is under the coverage of GadgetPro warranty.

Coverage not included in GadgetPro warranty

Accidental and liquid impairment are not under the coverage of GadgetPro warranty.

Way to get solution to any fault you find?

You are welcome to any of our service point or specialist at any place, and you’ll get further service from there.

Repair T&Cs

1. Contract for repair services

The terms set out in these Conditions of Repair (“Agreement”) shall be applicable to the services (“Service”) we provide to repair your smartphone, tablet, computer and/or any Gadgets on the service check-in form.

1.2 Reference to “us”, “we” and “our” refer to GadgetPro and references to “you” and “your” are references to you (“Customer/ client), the person/ organisation mentioned on this form.

2. All repairs (unless otherwise stated)

2.1 This Agreement shall be applicable from the date of signature made by both the parties in the service check-in form and shall continue until completion of the repairing works have done or otherwise returned the Device be the client, whichever is sooner, and subject to the payment due by the customer.

2.2 We shall make sensible efforts to repair your Device subject to the convenience of any parts essential and/or the terms of any applicable guarantee or warranty. We shall perform the Service using our highest attention and talent.

2.3 We shall use best quality well-matched parts for the repairs any Devices.

2.4 You cold be asked for the passcode of your device in order to trial the device before and after the service. If you keep all this information private, an appointment will be required to proceed, but full functional test may not be performed in that case, and may cause delay to complete the task, and adjustment of scheduling may require. 

2.5 Any time approximation for achievement of the service, which may be given to you, is an appraisal only and shall not be any obligation under the terms of this Agreement. We will aim to return your device within the possible shortest time, however, any Board Level (Level 3) repairs (i.e. repairs to the mother board of the device) may take at minimum 5 working days to be finished.

2.6 You’ll get contacted as soon as the task has been completed and is available for collection from our stores and support centres.If required you’ll get a reminder after 21 days, and if the device has not been collected after 28 days, it will be transferred to our central warehouse for storage.  You’ll receive a final reminder after 40 days and the device will be recycled if not collected by day 45.  There is a charge involve for collecting device from the central warehouse.

2.7 If we are incapable to far-reaching the service for any reason, or the service require further costs payable by you beyond that initially assessed by us, we will notify you immediately via telephone and/or email. If there is no fault found on your sevice or you do not admit our revised estimate, we will return your device to you as it was and as per our standard charge we may charge you an inspection fee.   

2.8 The charge of repair shall be deliberate in possible cases as per the pre-declared standard rate. 

2.9 We shall possess the right to keep your device until all charges payable by you have been paid. An additional fee for storage of your device may also be charged.

2.10 Use of our repairing service may invalid your manufacturer’s warranty. If you want to avoid this, please get the service from the manufacturer’s service point. 

2.11 We may install new warranty seals after the repair. Any tampering of the seals will void our warranty.

2.12 Our products and repairs are enclosed by the warranty terms outlined in the table below:

All Screens, Batteries and all parts repairWarranty Term
Basic Warranty plan3 month Warranty
GadgetPro Care12 month Warranty
Liquid damage3 months Warranty
Motherboard repair3 months Warranty
Accessories and GadgetsWarranty Term
Full refund (Production defects)7 Days
Exchange Only28 Days

2.13 The Warranty is accompanying with the specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced/ repaired only, however if additional faults ascend, they will not be enclosed under the terms of this Warranty.  Besides, the Warranty will not concealment accidental damage, nor will the cover extend should the device change of ownership.

2.14 We shall not be responsible for any progression in damage where your device has been repaired elsewhere prior to your repair at GadgetPro. In case of such evident, after opening the device, we will contact you via telephone/email.

2.15 We shall not be responsible for any progression in damage for devices that have been damaged by liquid. Opening the device could set off further damage which in some cases may be very serious and irreparable.

2.16 We request our customers to monitor own device at post liquid damage repair, as unknown issues can ascend soon after treatment for liquid damage, which are beyond our regulator.

2.17 Following repair, any water resistance or proofing cannot be assured.

3. Liabilities:

3.1 Our whole liability in respect of any single cause of action rising out of or in assembly with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the degree that the cause of action related to our supply of the services, at our high-class option to: (a) supplying the services again; (b) payment of the cost of having the services supplied again; or (c) repaying you any amount that you have paid in respect of the services.

3.2 If, through our carelessness or obstinate misbehaviour, we damage the device beyond economical repair, our liability will be limited to the cost of providing a spare with a product that is the same as or similar to the device. In this instance, we shall provide the replacement within 5 days of the device becoming lasting and we will retain the original device as part exchange for the replacement.

3.3 Data and information associated with the device shall remain your sole accountability and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend you to keep back up prior to appointing our service. It is your responsibility to preserve any such data.

3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 In any case we shall be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any privilege ascending under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

4. Data Safety

4.1 We request for your name and address and additional required details to notify you when your device has been repaired and offer you with a well-organised after-sales service. We may also send you text messages and/or emails to inform you our new services and promotions. By signing the T&C and using these services you consensus to our use of your personal information as described. 

5. Common

5.1 We shall not be accountable for any delay in our failure of performance of our obligations under this Agreement due to any reason beyond our sensible control.

5.2 In case of any patience, postponement or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its content.

5.4 This Agreement may not be amended, modified, varied or supplemented without any written agreement by both the parties.

5.5 In case, if any part of this Agreement seems to be void or unenforceable it will be disengaged from the other parts of the Agreement for clarity, and shall not affect the validity of the balance of the Agreement, agreement shall remain effective and enforceable according to its terms.

5.6 Any terns of this Agreement shall deliberate on any third party and assistances under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.


Using the repair service from us will void your manufacturer’s warranty.

It shall be your responsibility to save any data and information belongs to your device prior to giving us for any kind of servicing, and we shall not be liable for the loss or corruption of such any data or information if caused, we highly recommend our clients to preserve a backup with other device or drive. 

We shall not be responsible for any headway in damage for devices occurred by liquid. Although, any attempt for opening the device might set off further damage and it might be very serious and irreparable.

We offer 3-months warranty for repairing damages caused by liquid. If your Device show any other issues relating to the liquid damage during this period, we will re-assess and re-quote for the services and parts required. 

We shall not be responsible for any headway in damage after getting service from elsewhere prior to your repair at GadgetPro. If any issues become evident, once the device is opened, we will contact you immediately via telephone/email.

In most of the cases we try to be within the quoted turn-around time and budget, but in some unavoidable circumstances, this may not always be assured. As soon as technician begins the repair, the quoted time starts from then. Article 2.12 above illustrated the terms regarding your warranty. Any kind of issues not related with original repairing shall not be covered under the clause.  The warranty only includes the repaired/replaced part(s) and shall not include further accidental or liquid damage to these parts. Your warranty with GadgetPro will be voided, if you get service by a 3rd party after our service.

6. Website related Terms & Conditions

By using this website you are providing your consent to comply with and be bound by the following terms and conditions of use, which govern GadgetPro’s relationship with you in relation to this website. The term ‘GadgetPro’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We possess the authority to modify this agreement at our convenient, and such modifications shall be effective immediately after posting of the modified agreement on the site. You are recommended to review the agreement periodically to be updated on modifications and your use of the site shall be deemed your conclusive getting of the modified agreement.

The following terms of use for this website shall be applicable:

6.1     You can only get informed and use the content of this website and subject to change without any prior notice.

6.2     accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose cannot be guaranteed by us or any other 3rd party. You admit that there may be inaccuracies or errors in such information and materials and we specifically are not liable for any such inaccuracies or errors to the fullest extent permitted by law.

6.3     You may use of any of the information or materials on this website at your own liability, for which we shall not be liable. You should have to ensure that any products, services or information available through this website meet your specific requirements.

6.4     This website contains material which are owned by or licensed by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is forbidden other than in agreement with the copyright notice, this is part of these terms and conditions.

6.5     All trademarks that have been reproduced in this website, are not the property of, or licensed by the operator, are acknowledged in the website.

6.6     Unlawful use of this website may give rise to a claim for damages and/or be a criminal offence.

6.7     Periodically this website may include links of other websites. These is to inform you further. They do not mean that we approve the website(s). We are not liable for the content of the linked website(s).

6.8     Any dispute arising by your use of this website is subject to the laws of England, Scotland and Wales.

6.9 Indemnification:

You agree to underwrite, defend and hold harmless GadgetPro, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, subsequent from any abuse of this contract (including negligent or wrongful conduct) by you or any other person accessing the service.

6.10 Copyright, Licenses and Idea Suggestions:

The whole contents of the site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are GadgetPro, its affiliates or other third party licensors.

6.10.1 You are not allowed to modify, copy, reproduce, upload, post, transmit or distribute, in any way, the material on the site, including text, graphics, code and/or software.

6.10.2 As being fair and legal, you may link to our website and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

6.10.3 You are allowed to print and download portions of material from the different areas of the site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

6.10.4 You approve to grant to GadgetPro a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to thegadgetro.co.uk by all means and in any media now known or hereafter developed.

6.10.5 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of GadgetPro. Other product and company names mentioned in the site may be the trademarks of their respective owners.

6.11 This Contract shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of GadgetPro and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by GadgetPro.

GadgetPro has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that GadgetPro shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Klarna, a Swedish payment service provider that take end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to firmly deal their payments.

Policy of ‘Fix Now, Pay Later’

The “Fix Now, Pay Later” system is a payment method set up by Klarna so you can split the payment of your repair into three interest-free instalments. The first instalment needs to be paid for submit the order via he website (if in-store then once the repair is completed ), the second in 30 days and the last payment after 60 days. 

Remuneration of using Klarna

Klarna provides an express checkout practice. No interest or additional fees shall be applied to your repair payment, you will just pay for the repair in 3 easy instalments. No credit evaluation is required to use Klarna to pay for repairing service. Enjoy using your device and pay later!

NHS Discount 

With NHS Staff card when you pay in-store you will get 15% discount on any iPhone Repair plus other offers at GadgetPro. Discount(s) should have to be redeem in any of our stores at the moment of payment and are not available via Post-in or Collect & Deliver or in our authorised support centre. Online pre-booked is also included. Offers are subject to availability of stock.

Contact Us

If you have any questions about these Terms, please contact us.

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