GadgetPro (“us”, “we”, or “our”) operates the GadgetPro website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible here.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address

Device passcode

We collect device passcode data from our customers to fully test the functionality of the device before and after we perform each repair. We do not use that for any other purpose and no personal data is accessed as part of the functionality test. Our system automatically delete the passcode after each repair. If you decide not to provide your passcode, there is option also, your presence will be required to test the device which may cause delays due to any repair needed following the test.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Marketing and Promotional offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Please see opting out below. We may use your Identity, Contact, Technical and Usage to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside of Etouch Explore Solutions Limited (Trading name: Gadgetpro) for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience or other transactions.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Service providers acting as processors based inside and outside of the EU who provide IT and system administration services, Logistics Services and downstream processing, including the following:

• Cloudways – Host the website
• Stripe – Payment gateway
• Rackspace – Email
• Royal Mail – Postal records
• Klarna – Payment gateway
• Companies House – Company records & SIC searches
• Checkmend – Submission of source records
• Sign Now – Electronic copies of all agreements
• Trustpilot – Customer review service
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Third parties to whom we might desire to sell, transfer, or merge parts of our business or our assets. As an option, we may get to acquire other businesses or merge with them. In case of any change to our business, the new brand may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in line with the law. None of our third-party service providers are allowed to use your personal data for their own purposes and we only allow them to process your personal data for particular purposes and in agreement with our instructions.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Data Retention 

Duration of your personal data preservation. 

We will only retain your personal data as long as we need to use that. It may include for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of damage from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

According to the law, we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

In some situation you can ask us to delete your data: see Request erasure below for further information.

In some situation we may anonyms your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further become aware of to you.

Your Legal Rights

In some specific circumstances, you have rights under data protection laws in relation to your personal data.  Your rights are:

You may request right of entry to your personal data (commonly known as a “data subject access request”). This will allow you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

You may request for correction of the personal data that we hold about you. This enables you to have any incomplete or incorrect data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

You may request to erasure your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You may object processing of your personal data where we are relying on a lawful interest (or those of a third party) and there is something about your picky state which makes you want to object processing on this position as you feel it may bang your basic rights and freedoms. You also possess the right to object where we are processing your personal data for direct marketing purposes. In some suitcases, we may show that we have convincing rightful grounds to process your information which overrides your rights and freedoms.

You may ask for restriction of processing of your personal data. This enables you to request us to hang the processing of your personal data in the following scenarios: (a) if you want us to ensure the data’s accuracy; (b) where our use of the data is illegal but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to confirm whether we have overriding rightful grounds to use it.

You may request for transferring your personal data to you or to a third party. We will provide it to you, or a third party nominated by you, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent is required where we have the consent to process your personal data. However, this will not affect the legality of any processing carried out before you withdraw your consent. If you take out your consent, Delivery of certain products or services to you may be hampered due to this. Our advice to you, if this is the case at the time you withdraw your consent.

No fee is required typically 

You will not require to pay any fee to access your personal data (or to exercise any of the other rights). However, we may apply a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we could require from you

Specific information from you may need to request to help us verify your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security appraise to ensure that personal data is not disclosed to other person who does not have right to receive it. We may also contact you to request you for more information related to your request to hurry up our response.

Required time to take action

Typically we try to respond to all rightful requests within a month. Rarely it may take longer than one month if your request is mostly complex or you have a number of requests. In this case, we will inform you and keep you updated.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.